Contact
Ask before you pay, or after
There's no chat widget and no support ticket queue. Messages here reach Mira, and the answer comes back within one business day.
Send a message
Fields marked with an asterisk are required. Replies go to the address you give, usually the next business day.
For entertainment purposes; not a substitute for medical, legal or financial advice.
Before you write
Most messages here are one of four things, and three of them can be handled without a conversation at all. Knowing which one yours is saves a day.
"What exactly do I get?"
The reading types page describes each spread and what appears in the report. The process page covers delivery, formats and the 24-hour window. If those two pages leave a real gap, write in — that's what this form is for.
"Something's wrong with a charge."
Send the date, the amount and the last four digits, from the address on the account. Duplicates and post-cancellation charges are refunded outright. The refund policy explains the rest.
"A reading is running late."
Check the spam folder first — deliveries from hello@alfaprotek.com occasionally land there. If it genuinely hasn't arrived and the 24 hours are up, say so and it's rewritten the same evening.
"Can I ask about my own situation?"
Yes, and a paragraph is enough for a first reply. If it's a long story, the brief form is a better home for it — but nobody minds a long e-mail, it just takes longer to answer well.
How messages are handled
Every message is read by Mira, not triaged by staff. Replies are written between readings in the evenings, in the order they arrive, which is why the stated window is one business day rather than an hour.
Nothing is answered by an autoresponder beyond the immediate receipt. If a message needs an answer from the payment processor or the host, the reply says so and names the step taken rather than routing you onward without context.
Messages are stored for 12 months after the thread closes, then deleted. Details are in the privacy policy. If you want a copy or a deletion sooner, ask in the same thread.
Not a reading channel
Follow-up questions on an existing reading belong in a reply to the delivery e-mail, so they attach to the right spread. Questions sent through this form about a reading already delivered are answered, but they don't count against the one-question allowance and won't appear in your archive.
For entertainment purposes; not a substitute for medical, legal or financial advice.
Or skip ahead
$0.50 CAD for the first seven days, then $29.00 CAD a month. Cancel before day 8 and nothing follows.
Taxes added at checkout. For entertainment purposes; not a substitute for medical, legal or financial advice.