Refund policy

Short version: seven days from the first charge, no reason needed. One e-mail is enough. You don't have to argue or fill in a form.

1. The seven-day window

If you ask within seven calendar days of the first charge on a subscription, it is refunded in full, including any tax paid. That applies whether the charge was the $0.50 CAD trial or a first monthly payment.

Ask by writing from the e-mail address on the account to hello@alfaprotek.com with "Refund" in the subject. No reason is required, though one is useful.

2. Renewals

A renewal is refunded in full if no reading was delivered during that billing period. If a reading was delivered, the renewal can still be refunded inside seven days of the charge while the reading is unused — meaning you haven't sent a brief yet.

3. What is not refunded

• A renewal period in which a reading was delivered and the brief was sent.
• Extra readings, once the report has been written and sent.
• Requests made more than seven days after the charge, except where the service was materially not delivered — a reading more than 72 hours late through our fault, for example.
• Tax already remitted on a period that falls outside the window, where the tax authority doesn't allow a credit.

These are the house rules, not a ceiling. They sit on top of your statutory rights as a consumer under Ontario's Consumer Protection Act, 2002 and equivalent provincial law, which apply regardless.

4. How to ask, step by step

1. E-mail hello@alfaprotek.com from the account address, subject "Refund".
2. Include the date of the charge and the last four digits of the card if you have them.
3. You'll get a confirmation within one business day, Monday to Friday.
4. The refund is issued to the same card within two business days of that confirmation.
5. The card issuer usually posts it within 5–10 business days. That leg is outside our control.

5. After a refund

Access ends when the refund is issued. Readings already delivered stay available for seven days so you can save them, then the account closes. A refunded subscription can be restarted later at the standard price; the $0.50 trial is once per customer.

6. Chargebacks

If you've asked for a refund, wait the two business days before opening a chargeback — a chargeback freezes the same amount and the two processes can collide. If a chargeback is opened, the account is paused until it resolves.

7. Billing errors

A duplicate charge, a wrong amount or a charge after cancellation is refunded in full and the cause fixed, whatever the date. Send the details and it's handled the same day it's seen.

8. Contact

AlfaProtek — operated by a Canadian sole proprietorship
Suite 200, street address to confirm, Toronto, ON M5V 2T6, Canada (address to confirm)
hello@alfaprotek.com · Mon–Fri, 9:00–17:00 ET

For entertainment purposes; not a substitute for medical, legal or financial advice.